FTX evidence guide
Proof of claim, KYC screenshots, and W-8BEN
Use this page to prepare the documents usually needed from the FTX claims process and onboarding: the electronic proof-of-claim form, KYC and account settings screenshots, and a signed W-8BEN. This is not legal advice; it is a practical document guide.
Document 01
Proof of claim
For this upload, use the electronic proof-of-claim form PDF from Kroll. Portal screenshots and claim-status pages can help explain a claim, but they are not the primary proof-of-claim document.
What to upload
Upload the Customer Claim Form PDF or PDF copy of the electronic proof-of-claim submission that Kroll emailed after the claim was filed. It should contain the filed claim details, not just a status screenshot.
Where to find it
Search the inbox for the email used on the Kroll electronic filing platform. Look for messages from noreply.efiling@ra.kroll.com with a subject or body referring to Electronic Proof of Claim or Acceptance of Scheduled Claim, then upload the attached PDF.
If the upload is only a portal screenshot, balance page, Kroll lookup result, or Unique Customer Code email, it may be rejected as the wrong document. Use those files only as supporting evidence when the actual proof-of-claim PDF is missing or under manual review.
Accepted proof-of-claim file
- Upload the PDF attachment from the Kroll e-filing confirmation email.
- The email is typically from noreply.efiling@ra.kroll.com and refers to completed submission of Electronic Proof of Claim or Acceptance of Scheduled Claim.
- The PDF should identify the Customer Claim Form, Electronic Proof of Claim, or filed claim submission.
- The PDF should show the claim number and a distinct confirmation ID when available.
- If there is a schedule number, it should be a 7 digit number.
- The PDF should show the creditor or claimant name, FTX debtor/case context, and scheduled or claimed amount.
Not enough by itself
- A Step 5, Step 9, or Kroll lookup screenshot by itself.
- An account balance, account dropdown, or UCC screenshot by itself.
- The scheduled claim and Unique Customer Code email without the attached proof-of-claim PDF.
- A blank customer claim form or an unrelated bankruptcy/tax document.
Document 03
Account settings and UCC
Some reviews need a screenshot that ties the portal account to the submitted claim. The useful capture is the settings/profile area or upper-right account menu opened on the FTX portal with the identifying fields visible.
Capture with menu open
- Open the FTX Customer Claims Portal page that shows claim or balance context.
- Click the upper-right My Account or Main Account dropdown and leave it open.
- Capture the account name, registered email address, Account ID, and the 8 digit Unique Customer Code starting with 0.
- Keep USD balances, claim status, or the left step navigation visible when the page allows it.
- Do not crop off the top navigation, and do not blur the email, Account ID, or Unique Customer Code needed for review.
Public example criteria
FTX support says the Unique Customer Code appears under My Account at the top right of the claims portal, right below the Account ID. A public Bitget creditor instructions page shows a third-party example requirement: open Step 4, click My Account in the upper right, and include USD balances, Account ID, Unique Customer Code, and email.
- Menu state
- Top-right account dropdown open
- Identity
- Account name and registered email visible
- Identifiers
- Account ID and Unique Customer Code visible
- Context
- Balance, claim status, or portal step visible
Document 02
KYC status
KYC means Know Your Customer. For FTX claims, it is the identity verification status for the original FTX account holder and is separate from the proof-of-claim filing status.
Where to find it
Open claims.ftx.com, sign in, and go to Step 3, KYC. Expand KYC Status Explanations so the status table is visible before taking the screenshot.
Security note
FTX states that KYC support will not ask for ID documents or proof of address by email. If extra documents are needed, upload them directly on the KYC page of the claims portal.
Verified
KYC has been verified by system or manual review.
Processing
FTX is checking submitted KYC information and documents.
On Hold
The KYC profile is under manual review.
Undergoing Review
The claim is undergoing further review.
Document Requested
Additional KYC information or documents are needed.
Failed
Submitted information could not be verified or did not pass screening.
Document 04
W-8BEN
The W-8BEN is the IRS certificate used by non-U.S. individuals to document foreign status for U.S. tax withholding. The upload should be the completed and signed form, not a blank template.
Before uploading
- Use IRS Form W-8BEN, not W-8BEN-E, W-9, or another tax form.
- Complete Part I with full legal name, citizenship country, and permanent residence address.
- Make sure the country and address match the information submitted in the onboarding portal.
- Add a U.S. TIN or foreign TIN where applicable.
- Complete Part II only if you are claiming treaty benefits.
- Sign and date Part III. A blank or unsigned form will be rejected.
- Upload the completed signed PDF, not the blank IRS template.
Common rejection reasons
- Wrong form
- W-9, W-8BEN-E, or an unrelated tax file
- Blank form
- Template uploaded without completed fields
- Missing signature
- Part III is unsigned or undated
- Mismatch
- Name, country, or address conflicts with prior steps
Capture checklist
How to take a good screenshot
A good screenshot proves where the information came from and makes the important fields readable without follow-up.
Include
- Show the browser address bar with claims.ftx.com or the Kroll claim lookup URL.
- Capture the whole content area, not just the status word.
- Open the status explanation dropdown before taking a KYC screenshot.
- For account evidence, open the top-right My Account or Main Account dropdown.
- For proof of claim, use the PDF form from Kroll; screenshots are only supporting evidence.
- Keep claim number, confirmation ID, customer code, status, and amount readable.
- Use PNG, JPG, or PDF. Open the file once after capture to confirm it is legible.
Avoid
- Do not photograph the screen with another phone unless there is no alternative.
- Do not crop out the URL, page title, left step navigation, or top-right status badge.
- Do not blur the fields needed to verify the claim. Hide passwords, MFA codes, and unrelated tabs.
- Do not submit a tiny mobile screenshot if the status text wraps or becomes unreadable.
macOS
Shift + Command + 5
Windows
Windows + Shift + S
Browser zoom
Command/Ctrl + 0
Quick answers
FAQ
Common document questions before uploading proof of claim, account, KYC, or tax files for review.
Is a Kroll lookup screenshot the same as proof of claim?
No. A Kroll lookup or FTX portal screenshot can support the review, but the proof-of-claim upload should be the PDF copy of the filed Customer Claim Form or electronic proof-of-claim submission.
What should I do if I cannot find the Kroll email?
Search the inbox connected to the filing account for noreply.efiling@ra.kroll.com and terms like Electronic Proof of Claim, Acceptance of Scheduled Claim, FTX, Kroll, claim number, or confirmation ID. If the PDF is still missing, upload the strongest available supporting evidence and expect manual review.
What is the Unique Customer Code?
It is the 8 digit customer code shown under My Account in the FTX Customer Claims Portal, below the Account ID. A useful screenshot leaves that menu open and keeps the email, Account ID, Unique Customer Code, and page context readable.
Do I need to hide personal information in screenshots?
Hide passwords, MFA codes, unrelated browser tabs, and unrelated accounts. Do not blur the fields needed to verify the claim, including the registered email, Account ID, Unique Customer Code, claim number, confirmation ID, status, or amount.
What makes a KYC screenshot acceptable?
Capture the FTX claims portal page with the URL or portal context visible, the current KYC status readable, and the KYC Status Explanations dropdown expanded when possible.
Which W-8BEN file should be uploaded?
Upload the completed and signed IRS Form W-8BEN PDF. Do not upload W-8BEN-E, W-9, a blank template, or a form without the Part III signature and date.
Is this legal or tax advice?
No. This guide is a practical document checklist. Confirm final instructions in the FTX portal, with Kroll, or with a qualified adviser before relying on a filing or tax position.
References
Sources
Portal wording and deadlines can change. Confirm final instructions inside the FTX portal or with Kroll before relying on a document. Third-party examples are included only to show common screenshot criteria.